CCB Increases Investment in the Self-service Equipment and Raises the Sophisticated Operational Capacity

Since the beginning of 2005 CCB has been increasing investment in the self-service equipment, planning to build another 1,200 ATMs and 110 self-service banks. By the end of April, the bank has installed and operated altogether 13,183 ATMs which is the second largest number among its peers and increases by 726 over the beginning of the year; the number of self-service banks under operation was 543, an increase of 53 over the beginning of the year; the cash withdrawal transactions conducted through ATM reached 140.91 million, rising by 7.99 percentage points over last year and the amount involved stood at RMB84.2 billion, up 13.78% over the same period of last year.

In recent years self-service banks in China expand rapidly, and the self-service outlets of all Chinese banks are reaching out to the business districts, office districts and residential communities of major cities. Breaking the limit of time and space, the self-service banks enable customers to enjoy round-the-clock financial services. To raise the sophisticated operational capacity, CCB gradually uplifts investment in the self-service equipment, which has effectively cut the workload of counter staffs, shortened the queue at the peak time and raised the service efficiency. The self-service equipment not only offers customers convenience but also helps the bank to come in line with the international standards. As the shareholding reform of CCB moves ahead, to completely optimize its business outlets and accelerate the development of self-service banks are the major channels for CCB to expand the personal banking services.

Currently CCB’s ATM offers the services of cash withdrawal, change of password, balance enquiry, transaction detail enquiry, consumption point check, remittance & transfer, debit card repayment, foreign currency card acquiring and other special services. The daily ATM cash withdrawal transactions throughout the bank exceed 1 million, equaling the workload of more than 10,000 counter staffs. ATM has become an important service channel of CCB. In its more than 500 self-service banks the automatic cash deposit machines, automatic cash dispenser and automatic updating machines provide customers with comfortable self-service environment. Pushing several buttons, customers can easily withdraw or deposit money by themselves.