E-Banking Service
95533 Call Center
Mobile Phone Banking
Household Banking
Security Guideline
Personal Online Banki-
Deposits Service
Foreign Currency Depo-
All in One Account
RMB Deposits
Advance Withdrawal, B-
ankbook Loss Reporting, and Inheritance
ID-Backed Account, ID, Verification
Seizure and Verificat-
ion of Counterfeit Currency
Personal Deposit Stat-
Long Credit Card
Installment Service
Activate Your Card
Product Overview
Long Card Services
Long Card All-in-One
Long Quasi Credit Card
About Long Card Netwo-
Wealth Management Car-
Personal Loans
Personal Business Loan
Personal Car Loan
Personal Housing Loan
Gold Business
Physical Gold for Per-
sonal Investment
Personal Gold Account
Foreign Exchange
Individual Exchange S-
ettlement and Sales
Individual Foreign Ex-
change Remittance
Personal Foreign Exch-
ange Options
Personal Foreign Exch-
ange Structured Deposits
Personal Foreign Exch-
ange Trading
Foreign Currency Conv-
Personal Purchase of Foreign Exchange
Permit to Carry Forei-
gn Currency Abroad
Foreign Currencies Tr-
aveller's Cheque
Securities Agent
Certificate Treasury Bond
Savings Bonds
Securities Deposit Ac-
Securities Services S-
Bank-Securities Trans-
Book-Entry Treasury B-
ond Over-the-Counter Transaction
Service for Your Co-
Different-Location Co-
Paying Salaries on Be-
half of Organizations
Third-party Payment
Insurance Agent
Swift Remit
Personal Wealth Ma-
  nagement Products
Profit from Interest
Corporate E-Banking
VIP Service System
Corporate Online Bank-
ing (Simple)
Corporate Online Bank-
ing (Advanced)
Statement of Deposits
Corporate Term Deposi-
Corporate Notification Deposits
Corporate Demand Depo-
Corporate Deposits by Agreement
Institutional Business
Services for Governme-
nt Agencies
Social Security
Banks Cooperation
Bank-Securities Coope-
Bank-Insurance Cooper-
Services for Non-Bank-
ing Financial Institutions
Credit Business
SME Services
Traditional Credit Bu-
Commercial Draft
Buyer Credit
RMB Credit Line Loans
International Business
International Settlem-
International Financi-
FI Services
Fund Settlement
Securities Settlement Agent
Fund Settlement Servi-
Physical Structure
Operating Features
Security Controls
Information for Clien-
Main Functions
Intermediary Business
Guarantee-Based Busin-
Consulting and Advisi-
Fund Custody
CCB Investment Fund C-
ustody Services Integrated System

[Information Services]

l       Access a full range of services and all promotions provided by CCB.

l       Inquire about account information such as interest rate for deposit and loan in foreign currencies, exchange rate, fund, etc.

l       Select CCB outlets and ATMs.

l       Wealth Management Calculator.


[Service Supervision]

Complaints: You may voice your complaints through this number whenever you are unsatisfactory with our products or services at our outlets, over the Internet, via telephones or mobile phones.

Suggestions: Your suggestions on our financial products and services are greatly appreciated. 


[Transaction Processing]

You may get the following services by calling us:

Account access: Account balances, statements, and other account information.

Account transfer: Transfer between the client’s different savings accounts, transfer from the client’s own account to another person’s account within the cap, and remittance between different places.

Third-party payment: Telephone bills (including China Telecom, China Netcom, China Mobile, China Unicom, China Tietong), water and electricity bills, gas fees, fines for breaking traffic rules and other fees that can be collected by local outlets.

l             Stock business: Through transfer between banking and securities accounts, you may check the balance of securities account and transfer funds between your banking and securities accounts in real time.

l             Bank Custody of Securities Fund: Access balance of account and fund transfer service between CCB custodial account and Securities account.

l             Wealth Management Card Service: Access information about account balance, statements inquiry, transfer within card accounts, payments, remittance, loss report, short message application and etc.

l             Foreign Exchange Trading: You may place entry order and market order any time by picking up your phone for 24 hours a day.

l             Purchase by Phone: Purchase on orders of special merchants via your phone in a real-time base.


Payment of Lottery Funds: The lottery stations may use this service to pay the lottery funds to local lottery management centers. This saves your efforts and time.


[Outbound Operation]

Outbound marketing: We will contact you to introduce our new products and services and inform you of repayment once your debt is due.

Considerate services: We will collect your feedback of your experience with products, or have questionnaires and market survey. We will also remind you of loan repayment in a personalized way. 


[24-hour Service Window]

We provide 24-hour and 7-day service for you.

Loss report: If your card, bankbook, statement, or registered bond is lost, you may report the loss in the first instance with your telephone to secure your funds. (Special note: verbal report is temporary and you have to go to the outlet to report the loss.)

Appointment: If you plan to withdraw large amount of cash, you may make an appointment through 95533.

l             Application on behalf of clients: Our 95533 customer service representatives may apply for products and services of our bank or our authorizers, such as funds and insurance products.


[Value-added Services]

Value-added Services: Through cooperation with the third party, we provide tailored services for you such as Medicare service, VIP service at the airport, hotel  and ticket booking service.


Reminder: For specific services provided by CCB branches, please call the local CCB hotline at 95533 to make inquiry.